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Package Protection

Worry-Free Purchase

Add extra protection to your Nilight order at checkout. If your package is lost, damaged, or delayed in transit, you can submit a claim through the Seel Resolution Center.

File a Claim How It Works
📦
Lost Package Protection for eligible lost shipments
🛡️
Damage Protection Support for transit-related damage
⏱️
Delay Support Coverage for eligible delivery delays
⚙️
Fast Claim Process Submit online with order information
What It Covers

Protection for the Road Ahead

Worry-Free Purchase helps protect your order from common shipping problems after checkout. It is designed to make delivery issues easier to resolve.

📦

Lost

  • The package is marked delivered but was not received.
  • The package appears stolen after delivery.
  • The shipment has no delivery after the eligible waiting period.
🔧

Damaged

  • The product arrives broken, crushed, bent, or unusable.
  • Transit damage affects the normal use of the item.
  • Photos may be required for claim review.
⏳

Delayed

  • The package is not delivered within the eligible 30 days delay period.
  • Tracking information is used to review delay claims.
  • No extra document is usually required for delay claims.
Claim Process

How to File a Claim

If you purchased Worry-Free Purchase with your Nilight order, follow the steps below when a covered shipping issue occurs.

Find Your Protection Email

Locate the policy confirmation email sent after checkout.

Visit Seel Resolution Center

Use your email, order number, or cover ID to start the claim.

Select Your Issue

Choose lost, damaged, or delayed and follow the guided steps.

Submit Documents

Upload required photos or proof if needed for review.

Required Information

What You May Need

The documents needed may vary depending on the type of shipping issue.

For Damaged Items

  • Clear photos of the carrier packaging.
  • Clear photos of the product packaging.
  • Clear photos showing the damaged product.

For Lost Packages

  • Order number or cover ID.
  • Tracking information.
  • Additional proof may be requested if tracking shows delivered.

For Delayed Packages

Delay claims are generally reviewed based on the tracking information linked to the shipment.

FAQ

Worry-Free Purchase Questions

When can I add Worry-Free Purchase?
You can add Worry-Free Purchase during checkout when it is available for your order. Availability may vary by destination, order type, and checkout settings.
Can I cancel Worry-Free Purchase?
In general, the protection can be canceled before the order is fulfilled. Once the covered order has been fulfilled, the protection fee may no longer be refundable.
Where do I submit a claim?
You can submit a claim through the Seel Resolution Center using your email, order number, or cover ID.
How long does claim review take?
Claims are typically reviewed after submission. Please follow the instructions in the Seel Resolution Center and provide all requested documents to help speed up the process.
What is not covered?
Damage that only affects outer packaging but does not affect the product itself may not qualify. Pre-shipment product defects are usually handled through Nilight customer service or the regular return/warranty process.

Protect Your Nilight Order

From lighting gear to off-road essentials, add Worry-Free Purchase at checkout for extra peace of mind during shipping.

Shop Nilight Gear
Worry-Free Purchase is provided by Seel. Claim eligibility, review, and payout may follow Seel’s policy terms.
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